Gold Pres is committed to providing our customers with the best experience and highest quality jewelry. As part of this commitment, we offer a Lifetime Guarantee add-on for all purchases.
If your product is damaged, fades or breaks during normal wear, once you've purchased the card, for the lifetime of the piece, the guarantee entitles you the following:
- For non-custom items, we can replace it for a maximum of 3 times ONLY for a new equal/same item.
- For custom items, we will recreate the same item FREE of charge - ONE time only. Any further will incur a $45 repair fee, you will be responsible for shipping and handling.
If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.
*Lifetime Warranty does not replace lost or stolen items, and reserves the right to deny warranty in cases of obvious misuse*