What is the Return Policy?

Gold Pres accepts returns/replacements within 30 days from the date the item(s) was delivered, ONLY if it's damaged or defective upon receiving.

After the 30-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits their needs.

But in some circumstances, we will allow a ONE-TIME exchange in size, color, chain, and item of the SAME price with an additional cost of $15 for the shipping and handling fee.

Return for a refund (Preferential returns) is subject to a 15% restocking fee, to be subtracted from the order total prior to reimbursement. Kindly contact us to start the process. Custom and solid gold items are not eligible for a return since each piece is handmade to order.

• Please allow up to 5 business days after your return is processed for shipment of the replacement item(s) (exclusions apply for items on back-order) or refund to be processed
• To the comfort of our customers, we will provide a free domestic prepaid label.
• Sales are final on purchases of limited edition, precious material, real/solid gold, or custom items. These made to order items are not eligible for return.

"Email us asap once returned!"

Can I still cancel/change the details on my order?

Yes. We accept cancelation and changes in details STRICTLY within 48 hours upon the order was placed (**if the order is not yet fulfilled). This is to avoid confusion and error in our records. Kindly email us ASAP with your order number and concern at goldpresidents@gmail.com. 

NOTE: Order cancellations and changes outside the allowable time frame will no longer be accepted and processed.

How does the lifetime guarantee work?

Gold Pres is committed in providing our customers with the best experience and highest quality jewelry. As part of this commitment, we offer a Lifetime Guarantee add-on for all jewelry purchases.

If your product fades, breaks, or is damaged during normal wear, for the lifetime of the piece, the guarantee entitles you a replacement for a new equal/same item:

• For non-custom items, we issue a replacement for a maximum of 3 times ONLY.
• For custom items, we will recreate the same item FREE of charge - ONE time only. Any further will incur a $45 repair fee.

If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.

**Lifetime Warranty DOES NOT APPLY to solid and real gold items, does not replace lost or stolen items, and reserves the right to deny warranty in cases of obvious misuse*

How long does it take for shipping?

Domestic:

NON-Custom Items: Most items will be shipped within 48 working hours, after which delivery can be expected in approximately 4 - 8 business days. All orders will receive a tracking number. Tracking details will be provided via email after shipping, but please note that it can take several days before the status is updated due to the limitations of the courier systems.

Custom Items: Custom designed items will take 4 - 6 weeks to create and produce. After production, items will be shipped within 48 working hours, after which delivery can be expected in approximately 4 - 8 business days. All orders will receive a tracking number. Tracking details will be provided via email after shipping, but please note that it can take several days before the status is updated due to the limitations of the courier systems.

**Estimated Date of Delivery - Login Here to check when to expect your delivery. 

International:

For international orders you can select either of the following options:

USPS International Priority (Allow 1 - 2 days to ship and 6 - 12 days to arrive. Tracking provided until package leaves U.S. only and Insurance must be purchased separately). USPS shipments come with the package's customs number indicating when the package leaves the United States. *USPS orders may be subject to a customs tax upon entering international countries, so please understand your country's import laws before using USPS*

*Please note that all solid gold, diamond, or custom orders are made to order.  These orders may take 4 - 6 weeks to process due to each piece being individually made and inspected for quality assurance. 


Undeliverable Packages:

We rely on our customers to provide an accurate delivery address and to ensure a reliable and safe delivery location for the package.

If a package is returned as undeliverable due to an improper, incomplete or invalid address, you will be offered the options of reshipping the package, for a $15 shipping and handling fee, or canceling the order (subject to a 15% restocking fee, to be subtracted from the order total prior to reimbursement. This is applicable for noncustom items only!). If we do not hear back from you within 7 business days of the failed delivery, we will proceed with cancellation and the associated fee.

Lost or Stolen Packages:

Gold Presidents is not responsible for lost or stolen packages, and deem the order agreement fulfilled upon successful indication of delivery, per the associated tracking number.

NOTE: Lost/ stolen packages are not eligible for a refund only for a replacement if the result from the MISSING CLAIM was presented.

We rely on our customers to provide an accurate delivery address and to ensure its reliability and security for safe delivery, including monitoring tracking updates for prompt retrieval upon delivery. If your tracking number indicates delivery, but you have not received the package, please double check that you've provided the correct address, after which we recommend the following:

• Look to see if a notice of attempted delivery was left
• Look in your mailbox and around the delivery location- the courier may have left it somewhere less conspicuous (e.g. by the garage, on the front porch, in the decorative antique mailbox on the house, etc.)
• Ask anyone you live with if they found the package (e.g. roommate takes the package in and puts it up for safe keeping, and then forgets until asked)
• Check with your neighbors, particularly if you have similar house numbers
  
  

If you're still not able to locate the package after checking all points above, please contact us. Dependent on the circumstances, we may be able to provide additional resources to help you find a positive solution.

What is the Return Policy?

Gold Pres accepts returns/replacements within 30 days from the date the item(s) was delivered, ONLY if it's damaged or defective upon receiving.

After the 30-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits their needs.

But in some circumstances, we will allow a ONE-TIME exchange in size, color, chain, and item of the SAME price with an additional cost of $15 for the shipping and handling fee.

Return for a refund (Preferential returns) is subject to a 15% restocking fee, to be subtracted from the order total prior to reimbursement. Kindly contact us to start the process. Custom and solid gold items are not eligible for a return since each piece is handmade to order.

• Please allow up to 5 business days after your return is processed for shipment of the replacement item(s) (exclusions apply for items on back-order) or refund to be processed
• To the comfort of our customers, we will provide a free domestic prepaid label.
• Sales are final on purchases of limited edition, precious material, real/solid gold, or custom items. These made to order items are not eligible for return.

"Email us asap once returned!"

Can I still cancel/change the details on my order?

Yes. We accept cancelation and changes in details STRICTLY within 48 hours upon the order was placed (**if the order is not yet fulfilled). This is to avoid confusion and error in our records. Kindly email us ASAP with your order number and concern at goldpresidents@gmail.com. 

NOTE: Order cancellations and changes outside the allowable time frame will no longer be accepted and processed.

How does the lifetime guarantee work?

Gold Pres is committed in providing our customers with the best experience and highest quality jewelry. As part of this commitment, we offer a Lifetime Guarantee add-on for all jewelry purchases.

If your product fades, breaks, or is damaged during normal wear, for the lifetime of the piece, the guarantee entitles you a replacement for a new equal/same item:

• For non-custom items, we issue a replacement for a maximum of 3 times ONLY.
• For custom items, we will recreate the same item FREE of charge - ONE time only. Any further will incur a $45 repair fee.

If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.

**Lifetime Warranty DOES NOT APPLY to solid and real gold items, does not replace lost or stolen items, and reserves the right to deny warranty in cases of obvious misuse*