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Return Policy

RETURN POLICY WHAT IS THE RETURN POLICY?

At Gold Presidents, we’re committed to the quality of our jewelry and your satisfaction. If you’re not completely happy with your purchase, we accept returns and exchanges within 30 days from the delivery date only if the item is damaged or defective upon arrival.

After 30 days, while refunds are not available, we do offer a one-time exchange for size, color, chain, or an item of the same price. A $15 shipping and handling fee applies to this exchange option.

Please note that custom and solid gold items are non-refundable, as each piece is handcrafted to order.

Return for Refund (Preferential Returns): If you would like to return an item for a refund, a 15% restocking fee will be deducted from the total prior to reimbursement. Please reach out to us to initiate the process.

To begin a return or exchange, please email us at goldpresidents@gmail.com with your order number and details. We’ll provide a complimentary domestic prepaid label for your convenience.

LIFETIME GUARANTEE

Gold Pres is committed in providing our customers with the best experience and highest quality jewelry. As part of this commitment, we offer a Lifetime Guarantee add-on for all jewelry purchases.

If your product fades, breaks, or is damaged during normal wear, for the lifetime of the piece, the guarantee entitles you a replacement for a new equal/same item:

  • For non-custom items, we issue a replacement for a maximum of 3 times ONLY.
  • For custom items, we will recreate the same item FREE of charge - ONE time only. Any further will incur a $45 repair fee per item.
  • If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.

*Lifetime Warranty DOES NOT APPLY to solid and real gold items, does not replace lost or stolen items, and reserves the right to deny warranty in cases of obvious misuse

 

CAN I STILL CANCEL/CHANGE THE DETAILS ON MY ORDER?

Yes, we accept cancellation and changes in details STRICTLY within 48 hours upon the order being placed (**if the order is not yet fulfilled). Kindly email us ASAP with your order number and concern at goldpresidents@gmail.com.

Please note that order cancellations and changes outside the allowable time frame will no longer be accepted and processed.