RETURN POLICY WHAT IS THE RETURN POLICY?
At Gold Pres, we stand behind the quality of our jewelry and want our customers to be fully satisfied with their purchases. If for any reason you are not satisfied with your purchase, we accept returns and exchanges within 30 days from the date the item(s) were delivered, ONLY if it's damaged or defective upon receiving.
After the 30-day period, we won't be able to offer a refund, but we will allow a ONE-TIME exchange in size, color, chain, and item of the SAME price with an additional cost of $15 for the shipping and handling fee.
Please note that custom and solid gold items are not eligible for return since each piece is handmade to order.
Return for a refund (Preferential returns) is subject to a 15% restocking fee, to be subtracted from the order total prior to reimbursement. Kindly contact us to start the process.
To initiate a return or exchange, kindly email us at firstname.lastname@example.org with your order number and concern. We'll provide a free domestic prepaid label for your convenience.
Gold Pres is committed in providing our customers with the best experience and highest quality jewelry. As part of this commitment, we offer a Lifetime Guarantee add-on for all jewelry purchases.
If your product fades, breaks, or is damaged during normal wear, for the lifetime of the piece, the guarantee entitles you a replacement for a new equal/same item:
*Lifetime Warranty DOES NOT APPLY to solid and real gold items, does not replace lost or stolen items, and reserves the right to deny warranty in cases of obvious misuse
CAN I STILL CANCEL/CHANGE THE DETAILS ON MY ORDER?
Yes, we accept cancellation and changes in details STRICTLY within 48 hours upon the order being placed (**if the order is not yet fulfilled). Kindly email us ASAP with your order number and concern at email@example.com.
Please note that order cancellations and changes outside the allowable time frame will no longer be accepted and processed.