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Return Policy

What is the Return Policy?

Gold Pres accepts returns/replacements within 30 days from the date the item(s) was delivered, ONLY if it's damaged or defective upon receiving.

After the 30-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits their needs.

But in some circumstances, we will allow a ONE-TIME exchange in size, color, chain, and item of the SAME price with an additional cost of $15 for the shipping and handling fee.

Return for a refund (Preferential returns) is subject to a 15% restocking fee, to be subtracted from the order total prior to reimbursement. Kindly contact us to start the process. Custom and solid gold items are not eligible for a return since each piece is handmade to order.

  • Please allow up to 5 business days after your return is processed for shipment of the replacement item(s) (exclusions apply for items on back-order) or refund to be processed
  • To the comfort of our customers, we will provide a free domestic prepaid label.
  • Sales are final on purchases of limited edition, precious material, real/solid gold, or custom items. These made to order items are not eligible for return.

"Email us asap once returned!"

Can I still cancel/change the details on my order?

Yes. We accept cancelation and changes in details STRICTLY within 48 hours upon the order was placed (**if the order is not yet fulfilled). This is to avoid confusion and error in our records. Kindly email us ASAP with your order number and concern at goldpresidents@gmail.com

NOTE: Order cancellations and changes outside the allowable time frame will no longer be accepted and processed.

 

How does the lifetime guarantee work?

Gold Pres is committed in providing our customers with the best experience and highest quality jewelry. As part of this commitment, we offer a Lifetime Guarantee add-on for all jewelry purchases.

If your product fades, breaks, or is damaged during normal wear, for the lifetime of the piece, the guarantee entitles you a replacement for a new equal/same item:

  • For non-custom items, we issue a replacement for a maximum of 3 times ONLY.
  • For custom items, we will recreate the same item FREE of charge - ONE time only. Any further will incur a $45 repair fee.

If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.

**Lifetime Warranty DOES NOT APPLY to solid and real gold items, does not replace lost or stolen items, and reserves the right to deny warranty in cases of obvious misuse*