NON-Custom Items: Most items will be shipped within 48 working hours, after which delivery can be expected in approximately 4 - 8 business days. All orders will receive a tracking number. Tracking details will be provided via email after shipping, but please note that it can take several days before the status is updated due to the limitations of the courier systems.
Custom Items: Custom designed items will take 6-8 weeks to create and produce. After production, items will be shipped within 48 working hours, after which delivery can be expected in approximately 4 - 8 business days. All orders will receive a tracking number. Tracking details will be provided via email after shipping, but please note that it can take several days before the status is updated due to the limitations of the courier systems.
**Estimated Date of Delivery - Login Here to check when to expect your delivery.
For international orders you can select either of the following options:
USPS International Priority (Allow 1 - 2 days to ship and 6 - 12 days to arrive. Tracking provided until package leaves U.S. only and Insurance must be purchased separately). USPS shipments come with the package's customs number indicating when the package leaves the United States. *USPS orders may be subject to a customs tax upon entering international countries, so please understand your country's import laws before using USPS*
*Please note that all solid gold, diamond, or custom orders are made to order. These orders may take 6-8 weeks to process due to each piece being individually made and inspected for quality assurance.
We rely on our customers to provide an accurate delivery address and to ensure a reliable and safe delivery location for the package.
If a package is returned as undeliverable due to an improper, incomplete or invalid address, you will be offered the options of reshipping the package, for a $15 shipping and handling fee, or canceling the order (subject to a 15% restocking fee, to be subtracted from the order total prior to reimbursement. This is applicable for noncustom items only!). If we do not hear back from you within 7 business days of the failed delivery, we will proceed with cancellation and the associated fee.
Lost or Stolen Packages:
Gold Presidents is not responsible for lost or stolen packages, and deem the order agreement fulfilled upon successful indication of delivery, per the associated tracking number.
NOTE: Lost/ stolen packages are not eligible for a refund only for a replacement if the result from the MISSING CLAIM was presented.
We rely on our customers to provide an accurate delivery address and to ensure its reliability and security for safe delivery, including monitoring tracking updates for prompt retrieval upon delivery. If your tracking number indicates delivery, but you have not received the package, please double check that you've provided the correct address, after which we recommend the following:
If you're still not able to locate the package after checking all points above, please contact us. Dependent on the circumstances, we may be able to provide additional resources to help you find a positive solution.