Security is critically important. Sezzle undergoes quarterly scans and yearly audits for the highest level of compliance in the Payment Card Industry (PCI) to ensure that your data is safely stored in their systems. Sezzle is currently being certified to the top level of compliance - PCI Level 1.
If you believe your order should have already arrived, you will need to contact customer service directly via phone or email. Sezzle does not handle shipping or order fulfillment, nor do they have any role in the delivery process. Additionally, Sezzle is not able to adjust or change the order once it has completed. All changes must be handled directly through customer service. Contact information should be included in your emailed Sezzle purchase receipt, or you can visit our website to find other communication options. We recommend that you allow 24 to 48 hours for us to respond to your inquiry.
Contact customer service directly. Sezzle does give you the option to dispute the purchase via your Sezzle customer dashboard, however this dispute is reserved for cases where the merchant has failed to ship your product or you suspect a case of merchant fraud. Sezzle treats disputes seriously and will ask us to provide evidence of shipment to verify that the product has shipped. If we do refund all or a portion of your purchase, we will notify Sezzle and return the necessary funds to you or reduce future installment payments. Please allow 24-to-48 hours for customer service to reply to your communications.
Before Sezzle can make updates to your installment schedule, we have to be notify them that the refund has been accepted. Sezzle works closely with us to ensure that this happens as quickly as possible. All payments made to Sezzle will be refunded to you as soon as we notify them of the return. To determine the status of your return, please contact customer service directly. Contact information can be found on our website or on your Sezzle purchase receipt email. Once the refund is processed and we notify Sezzle, the changes to your installment plan are automatically applied, including any refunds due to you.
Sezzle has no impact or influence on the return or refund decision. All partial refunds are applied to the installments furthest in the future, first. If the refunded amount is greater than the amount of the purchase that is outstanding, Sezzle will apply a refund to the method used to pay the installments. If the refund amount is less than the amount outstanding Sezzle will remove or reduce your future installments. For example, let's say you make a $200 Sezzle purchase (ie 4 installments of $50). You have three (3) installments remaining, and you received a $70 refund. Sezzle will remove your 4th installment and reduce your 3rd installment by $20 (now $30). Your new installment schedule would be a future $50 installment and a subsequent $30 installment, which would lead to a total payment amount of $130, matching your purchase minus the partial refund.
Sezzle does their best to return your funds to you in a timely manner and in many cases your money will be returned to your account in 1-3 business days. However, depending on your payment method and other factors it may take up to 10 business days for the funds to reach your account. If you are concerned, send and email to firstname.lastname@example.org and they will check on the status of your refund.
Yes! Sezzle encourages shoppers to pay off their account early, if possible. If you'd like to pay off your purchase early, you can do so in your Sezzle customer dashboard.
Your first 25% installment begins on the purchase date. This will be clearly communicated at the time of your purchase. Subsequent payments will occur every two (2) weeks, and your repayment is complete after six (6) weeks.
If one of your automatic payment fails to complete, Sezzle will apply a $10 failure fee to the payment. The payment will be automatically retried later. Sezzle will remind you before the payment is due with text and email alerts, and will allow you to reschedule your payment. Please ensure that you reschedule your payment at least a day prior to the due date. The ability to reschedule your payment on the due date cannot be guaranteed due to variable processing times. If you have more questions about failed payment fees or rescheduling your payment, please contact Sezzle at email@example.com.
Yes. In their reminder email Sezzle will allow you to reschedule payments. Rescheduling a payment will incur a $5 reschedule fee. Rescheduling a payment is limited to a date within the next 13 days. In order to guarantee your ability to reschedule your payment, you must reschedule your payment on the day prior to the payment date.
If you don't pay, you’ll receive reminders from Sezzle, and you will be charged a late fee of $10. They encourage you to make your payments on time because missed payments can have a negative impact on your limits with Sezzle and your ability to use Sezzle in the future.
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